Trustpilot · Rate Limits

Trustpilot Rate Limits

Trustpilot publishes recommended rate-limit ceilings rather than per-second numerics. The guidance is to stay under 833 calls per 5 minutes and 10,000 calls per hour, and to architect around webhooks, token reuse, and server-side caching to reduce call volume. API access itself is bundled with Premium / Enterprise plans as an add-on.

2 Limits
ReviewsReputationRate Limiting

Limits

5-Minute Soft Ceiling api-key
requests_per_5_minutes · minute
833
Trustpilot recommends not exceeding 833 calls per 5 minutes (approx. 167/minute).
Hourly Soft Ceiling api-key
requests_per_hour · hour
10000
Trustpilot recommends a maximum of 10,000 calls per hour.

Policies

Webhook-First Architecture
Trustpilot recommends consuming review and event data via webhooks instead of polling to avoid breaching the 5-minute and hourly recommendations.
Token Reuse
Reuse OAuth 2.0 access tokens across requests rather than minting a new token for every call; minting incurs additional API calls that count toward the limits.
Server-Side Caching
Cache review data on your backend rather than fetching directly from frontend page views; this is the primary lever for staying under the published ceilings.

Sources